Return and Refund Policy

1. Subscription Cancellation

-Users may cancel their subscription at any time directly from their account dashboard.

-Cancellation prevents future charges but does not always guarantee a refund for the current billing cycle.

-Membership remains active until the end of the current billing period after cancellation.

2. Refund Eligibility
Refunds are available under the following conditions:

-The request is made within 14 days of the original payment.

-The account has not accessed or consumed a significant portion of Premium-exclusive content.

-The user has provided sufficient information to verify the purchase and account ownership.

3. How to Request a Refund
To request a refund, users must contact our support team by email: [email protected]
Please include:

-Full name

-Email associated with the account

-Payment confirmation (transaction ID or receipt)

-Reason for the request (brief explanation)

4. Non-Refundable Situations
Refunds are not issued in the following cases:

-The request is made more than 14 days after the purchase.

-A significant amount of Premium content has already been accessed.

-The request involves a renewal charge not canceled in advance.

-The subscription was part of a discounted or time-limited promotional offer.

5. Refund Processing Time
If approved, refunds are typically processed within 7 business days. Processing times may vary depending on the payment provider.

6. Subscription Renewals

-All subscriptions renew automatically at the end of each billing period unless canceled.

-Renewal notifications are issued in advance via email (where applicable).

-Users are responsible for managing their subscription settings before renewal.

7. Technical Access Issues
If access to the platform was unavailable due to technical issues, users are encouraged to contact support before requesting a refund. We aim to resolve any access problems quickly.

8. Policy Updates
StarryVault reserves the right to update this refund policy. Changes apply only to future transactions. We recommend checking this page periodically for updates.

Contact Information:
StarryVault
10220 Regency Cir, Omaha, NE 68114, United States
Phone: +1 402-399-9849
Email: [email protected]